Terms and Conditions

Your order is treated as an offer to us. We must receive payment as required for the products that you order before your order can be accepted. We shall have the power to determine, at our sole discretion, whether to accept your offer or not. Once payment has been received and your offer is accepted by us, we will confirm that your order has been accepted by sending an email to you at the email address you provided. Our acceptance of your order brings into existence a legally binding contract between us.

1. The prices payable for the products that you order are as set out in our website.
2. You will be required to pay extra for delivery, and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3. Unless otherwise specified, the prices set out in our website are net prices which do not include any VAT or customs duties, etc. You shall be solely responsible for any possible customs duties, tariffs, import tax, VAT, etc., payable upon arrival of the products at the country to which you instruct the products to be shipped.

1. You may cancel your order with us for the products you order at any time:
   – up to the end of the seventh (7) working day from the date you receive the ordered products if your offer to purchase is made in any EU member states or in the US.
   – up to the end of the sixtieth (60) day from the date we distribute the products you ordered to you if your offer to purchase is made in Singapore; and
   – up to the end of the tenth (10) day from the date of the purchase transaction if your offer to purchase is made in Hong Kong.

   You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. This right to cancel given under clause 3 is only available to offers made in the countries mentioned above.

2. To cancel your order, you must notify us in writing.
3. If you have received the products or any materials from us relating to the products before you cancel your order then you must send the products or those materials back to our contact address at your own cost and risk. If you cancel your order but we have already processed the products for delivery, you must not unpack the products or any such related materials when they are received by you and you must send the products or those related materials back to us at our contact address at your own cost and risk as soon as possible.
4. Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will, subject to the deduction of an administration fee, be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the products in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.

1. We will deliver the products, ordered by you to the address you give us for delivery at the time you make your order.
2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Delivery will be by way of courier or other similar service.
3. You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

1. If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the products in question.
2. If you do not receive products ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the products.

   If you notify a problem to us under this condition, our only obligation will be at your option:

   (a) to make good any shortage or non-delivery;
   (b) to replace or repair any products that are damaged or defective; or
   (c) to refund to you the amount paid by you for the products in question in whatever way we choose.
3. Save for as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question under clause 5.2(c) above.
4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase products from our site. The importation or exportation of (our) certain products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the products you purchase.
5. We will rely on the accuracy of all the information you provide in your order. So, you must confirm all the information you provide us in your order before you submit it to us. You shall be solely responsible for any losses and/or delay due to any incorrect information you provide us in your order.
6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law (or other statutory rights that may not be included) nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Plot No: 367-640 - 2-210- Bur Dubai - AlQouaz industrial 3 GDP, and all notices from us to you will be displayed on our website from time to time.

We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, breakdowns of systems or network access, floods, fires, explosions, or accidents.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy.

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products by us to you. Nothing said by any salesperson on our behalf or any person should be understood as variation of these terms and conditions or as an authorized representation about the nature or quality of any products offered for sale by us. We shall have no liability for any such representation being untrue or misleading.

In this order, unless the context otherwise requires, the singular includes the plural and vice versa.